How to Order Bus Parts: FAQ
Ordering bus parts shouldn’t slow your operation down. This guide explains how to order bus parts, find the right components, and get support for your fleet.
NFI Parts is North America’s most comprehensive parts organization, supporting transit buses, motor coaches, and shuttle vehicles with OEM and aftermarket parts.
Whether you are managing a public transit fleet, private operation, or shuttle service, our goal is to simplify parts sourcing, reduce downtime, and improve operational efficiency.
Frequently Asked Questions
Who is NFI Parts?
NFI Parts™ is the parts support division of NFI Group, providing OEM and aftermarket replacement parts for transit buses, motor coaches, and shuttle vehicles, including New Flyer, MCI, Alexander Dennis, ARBOC, and other makes and models across your fleet. If you’re unsure how to order bus parts, our team can help!
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Who do you serve?
We support public transit agencies, private fleet operators, and shuttle bus providers across North America.
How do I order parts?
You can order parts by calling our Customer Service team at 800.323.1290 (Motorcoach & Shuttle) or 800.665.2637 (Transit), or by visiting our online store.
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Do I need an account to place an order?
Yes. A registered account is required to access pricing, availability, and place orders.
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Where do you ship from?
NFI Parts operates multiple distribution centers across North America, enabling fast and efficient delivery.
How long does shipping take?
Shipping times vary based on location and inventory availability, but orders are processed quickly to reduce downtime.
Are your parts OEM or aftermarket?
We offer both OEM parts and high-quality aftermarket alternatives to meet your operational and budget needs.
Do you support legacy vehicles?
Yes. We support legacy platforms including NABI and Orion, along with other makes and models in your fleet.
Do you provide technical support?
Yes. Our team provides expert support to help identify parts, troubleshoot issues, and maintain fleet performance.
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How do I contact NFI Parts?
Contact our Customer Service team here for assistance with orders, part identification, account support, and general inquiries.
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NFI Parts – The Aftermarket Parts Company